Shipping Service

Standand Shipping
In-stock products are normally within 2-10 working days delivery Australia wide. (Please see "Fast Shipping Equipment" below) *Products which are not in the list below are made-to-order, and once your order is placed, the product will be delivered to you within 4~12 weeks.*
 

*******Fast Shipping Pilates Equipment from November 2024 (Australia)********

Cadillac white 

Reformer white 

Ladder barrel black 

Wunda chair white 

Sauna 

Spine corrector black 

parts / accessories (springs, straps  etc)

Choose from the above products for the fast delivery of in-stock equipment!

Please inquire for delivery times for all other products. 

Estimated Regional Delivery for Fast Shipping Equipment:

The Sydney, New Castle, Gosford, Wollongong areas: within 2-5 working days

Other NSW areas (Port Macquarie, Dubbo) and the Canberra, Melbourne, Brisbane, Gold Coast, Sunshine Coast, Perth, and Adelaide areas: within 4-10 working days

Remote/Rural Areas: within 5-14 working days *additional shipping charge

 

Lux & Miles only offers curbside shipping (only depot delivery pick-up options are available for some areas, please email us for details). The truck driver will pull up as close to your entrance as possible. This shipping service includes unloading the product. The product will be packed in the wooden case. Please note that you are responsible for transporting the product to your premises, unpacking, installing and disposing the packaging of the product. Therefore, please ensure you have someone and equipment (such as pallet jack, furniture mover) to assist you through this process especially for large equipment (reformers) purchasers. 

Please note that only depot delivery option will be available for some areas. Please contact us to find it out. 

Alternatively, you may choose to pick up the product directly from our warehouse in Revesby NSW 2212. (Pick up time Mon-Fri 9am-4:45 pm; booking is required.) If you are to pick the item up from our warehouse, please contact us about it, and we will reimburse $200 immediately upon receiving your order. Below are the photos of our Sydney-based customers picking up their items from our warehouse:

Please email us to get shipping quotes before placing an order. 

Additional shipping charge will be incurred for most areas excluding within 20km from our warehouse (Revesby NSW 2212).

For some areas, only depot pick-up delivery is available, please inquire us for more details.

[Note] Boxcutters are not to be used when unpacking the product, as it might damage the upholstery.

 White Glove Service: Pilates Equipment Unpacking & Assembly Service

This service is optional and scheduled separately, after standard curbside delivery.
[Regular price: $490 for first hour and $190 per hour for following hours.] 
The service includes:
  • Carrying of the equipment to the setup location.
  • Opening of the wooden shipping crate.
  • Unpacking of the equipment.
  • Equipment assembly.
  • Removing packing materials and disposal into your garbage bin.
  • (The service does not include cleaning)
[Note] White Glove Service is currently available in the Sydney and Brisbane area (Australia) and in some cases might be higher than the listed price. The Lux and Miles Customer Support team will notify you of availability and additional charges when it is necessary. Please contact us with any questions regarding Pilates Equipment Assembly Service at info@luxandmiles.com