Shipping Service

Shipping Policy

At Lux & Miles, every order is individually handled with care and precision.
Because Pilates equipment varies greatly in size and weight, shipping costs are calculated by quote. Please contact us before placing your order to receive an accurate shipping estimate to your location.

Our base shipping rate is AUD $200, which covers most metro deliveries within Australia. For international customers, this base rate roughly converts to:

  • USD $130 (United States)

  • GBP £105 (United Kingdom)

  • CAD $180 (Canada)

Final costs may differ depending on your region, delivery type (residential, depot, or studio), and total order volume.

Once your order is confirmed, we will provide a detailed invoice including your exact freight cost and estimated delivery timeframe.

Made to Order

All Lux & Miles equipment is made to order to ensure the highest level of craftsmanship and attention to detail. Each piece is built, inspected, and carefully prepared before shipping. Production typically takes 4–6 weeks from order confirmation. Once complete, your order will be securely packed and dispatched, with tracking details provided as soon as it leaves our facility.

Estimated Delivery Times

After dispatch, delivery times vary depending on location:

  • Australia & New Zealand: 20–30 days

  • United States & Canada: 30–40 days

  • Europe: 30–40 days

  • Asia: 20–30 days

  • Rest of the World: 35–45 days

All shipments are fully insured until they reach you. Delivery times are approximate and may vary due to customs processing or local courier schedules.

Curbside Delivery (Included with All Orders)

All Lux & Miles equipment is delivered via curbside delivery, included free with every order. Your shipment will be unloaded at the nearest accessible point outside your property — such as your driveway, loading dock, or building entrance.
Please note that couriers are not able to bring items indoors, upstairs, or perform assembly under the standard delivery option. This service is ideal for customers who have ground-level access or studio facilities ready to receive large freight.

Depot Collection for Remote or Regional Areas

For customers located in remote or regional areas where home delivery is not available, we offer free delivery to the nearest freight depot. Once your order arrives, the local depot will contact you directly to arrange collection. Our logistics team will assist you in identifying the most convenient depot and ensure smooth coordination throughout the process.

White Glove Delivery Service (Optional Upgrade)

For a seamless and premium experience, Lux & Miles offers an optional White Glove Delivery Service in select regions. This service includes delivery directly into your home or studio, professional assembly of your equipment, and removal of all packaging materials.
To request a quote or confirm availability in your area, please contact our team at contact@luxandmiles.com prior to your order’s shipment.

Customs, Duties & Import Taxes

While shipping is complimentary, import duties or taxes may apply in some countries. These charges are determined by local customs authorities and are the responsibility of the recipient.

Tracking & Support

You will receive a tracking link as soon as your order is shipped. Our team actively monitors all shipments to ensure timely and safe delivery. If you require updates, rescheduling, or assistance at any stage, please reach out to us at contact@luxandmiles.com or message us on Instagram @luxandmilespilates.

Our Commitment

We take great care to ensure every Lux & Miles product arrives safely and in perfect condition. Our equipment is securely packaged, fully insured, and delivered through trusted freight partners who share our commitment to quality service. Whether you are furnishing a professional studio or enhancing your home practice, our goal is to make every delivery as smooth, reliable, and supportive as the movement it inspires.